Refund Policy

Covered cases

• Orders submitted within 30 days of the first payment;
• Orders that have already been used, had the subscription imported, or generated traffic;
• Orders raised because routes in your region do not work properly — attach your troubleshooting notes so they can be checked.

Not covered

• Orders outside the 30-day window;
• Duplicate requests for an order that has already been refunded;
• Orders on accounts restricted for publicly sharing subscription links, reselling accounts, bulk registration or other breaches of the terms of use;
• Requests where the payment details cannot be verified — see the next section for what is needed.

If the same account buys several orders in a short period and requests a refund on each, C6VPN will first ask about the intended use before deciding whether to keep processing them. This step targets abnormal patterns only and does not affect normal requests made inside the window.

Refund requests are submitted through a ticket in the user panel, which keeps a record for verification.

1. Log in to the user panel, open a new ticket in the ticket area and title it Refund request.
2. In the message, give the order number, payment time, payment method, the transaction ID from the payment channel, and the amount to be refunded.
3. After submitting, wait for a reply in the same ticket instead of opening another one; duplicate tickets are merged.
4. Once verification passes, C6VPN initiates the refund through the original payment channel and reports the outcome in the ticket.

The details required depend on the payment method: Alipay — the transaction number shown in your bill; WeChat Pay — the payment order number; USDT — the on-chain transaction hash and the receiving address, confirmed as still able to receive funds.

A no-questions-asked refund does not require a reason. If you are willing to describe your use case, that information is used to improve routes and documentation.

Refunds always go back through the original payment channel; they are not transferred to another account or switched to a different payment method. Once a refund is initiated, the payment channel processes the money back to the original paying account. The exact posting time depends on the channel itself — refer to the channel's billing notice.

USDT is returned on the original chain to the original payment address. Confirmation times differ between chains, so please confirm the address and chain name in the ticket. Funds sent to a wrong address cannot be recovered, so check once more before submitting.

Once the refund is complete, the subscription access and remaining data tied to that order are voided at the same time. The account itself stays, and you can buy again at any time.

All three payment methods support refunds to the original route; what differs is the proof needed for verification and the channel's processing path.

All three are initiated by C6VPN after verification passes, and requests to refund a different person's account are not accepted.

• This page forms part of the terms of use; the refund period matches the wording on the plans page and in the terms of use.
• When the policy is updated, the latest version on this page applies; requests already accepted before an update are handled under the version in force at that time.
• All refund-related communication goes through tickets in the user panel, so there is a record for review.
• If you disagree with the outcome, you can keep replying in the same ticket and C6VPN will review it again.